True Touch Company Limited

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基本情報

BASIC

所在地: CP Tower 2, 12th Floor Ratchadapisek Road, Din Daeng, Bangkok, Thailand 10400
社長
従業員数(単独)
従業員数(連結)
開始日: 2005-08-25
終了日

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サイト

1 DOMAINS

https://www.truetouch.co.th/

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事業内容

68

Business Process Outsourcing (BPO)Business Process Reengineering (BPR)Customer Service SolutionsContact Center OperationsOutsourcing Contact Center ManagementTechnology ConsultingTemporary StaffingCRM-related ServicesDigital SolutionsCall Center ServicesCustomer-service TrainingLocation & Facilities RentalContact Center Setup serviceThai-language Speech Recognition serviceRobotic Process Automation (RPA)Voice Analytics serviceCustomer Behavior Analytics Service (VOC)Personnel recruitment and trainingPerformance management systemQuality control systemPerformance appraisalCustomer service centerCustomer support servicesCXR⁴ Framework for CX by True Touch4 Pillars of Modern ServiceREACH: Connecting Every Voice Across Every ChannelOmnichannel contact center technologyComprehensive call center solutionsSpeech recognitionChatbotWebchatEmailSMSSocial media integrationREASSURE: Empowering Agents with ConfidenceAI-driven automationProfessional support teamsAdvanced analyticsAutomation and business process optimizationEnd-to-end solutions across industriesContact Center SetupThai-language Speech RecognitionVoice AnalyticsBusiness Process ReengineeringGeneral Product/Service InquiryBilling InquiryCustomer Feedback/Complaint HandlingTechnical Support /Help DeskOrder TakingProduct IntroductionTele-salesDebt ReminderMarket Tele - SurveyCustomer Loyalty & RetentionCustomer Win-BackDirect Call ServiceCustomer Satisfaction SurveyLive Chat & Chatbot SupportEmail SupportSocial Media SupportSMS & Messaging SupportOutsourced Customer Service AgentAnalytics & Insights Services (Voice & Data Intelligence)VOC Solutions serviceVoice of Customer (VoC)Behavioral InsightsOmnichannel AnalyticsContact Center Service

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沿革

4 EVENTS

1993年

In 1993, True Corp, known as TelecomAsia (TA), made an important observation in the course of doing business: there was something missing in the “connection” between companies and their customers. A team of experts was assigned to explore and research customer service practices only to find that there was a definite need for open, real-time strategic communications with customers. They pioneered a new industry and established the first call center, named Public Service Center, in Thailand.

2002年

Contact Asia was established in 2002 as part of TelecomAsia’s vision to capitalize on growing demand for call-center service.

2005-08-25

True Touch Company Limited was officially registered on August 25, 2005 with the registered capital of 173 million baht.

2020年

In 2020 BELLSYSTEM24 HOLDINGS, INC., a leading company with a large-scale Outsourcing Contact Center operation in Japan founded in 1982 participated in True Touch Company Limited through a share acquisition.

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