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transcosmos(Thailand)Co., Ltd.

トランスコスモス(タイ)株式会社別名トランスコスモス株式会社別名transcosmos (Thailand) Co., Ltd.別名transcosmos (Thailand) Co., Ltd.別名トランスコスモス別名transcosmos (Thailand) Co., Ltd.別名transcosmos inc.別名
銘柄コード
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上場市場
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国
Japan
従業員(単独)
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関連会社
39
§01

基本情報

BASIC
所在地
3-1-1 Higashiikebukuro, Toshima-ku, Tokyo, Sunshine 60, 170-6016
社長
Masataka Okuda
資本金
29,065,960,000  (290 億)
従業員数(単独)
従業員数(連結)
開始日
1985-06-18
終了日
§02

サイト

2 DOMAINS
§03

事業内容

342
Global Digital CX ServicesDigital Marketing ServicesGlobal Digital BPO ServicesWeb PromotionWebsite Construction, Operation, and AnalysisBusiness Process Outsourcing ServicesEC One-Stop ServiceContact Center ServicesDesign Process DXCDP UtilizationSafety & TrustOne-Stop ECGlobal Contact CenterFulfillment System DevelopmentEnd-to-End Services Supporting Customer Companies' Business FoundationsDX ServicesBack Office & Information System SupportDesign Development SupportContact CenterBusiness Process OutsourcingDigital MarketingE-commerce One-StopSystem DevelopmentSales/OtherOutsourcing (BPO)Web SolutionsDigital PromotionDigital Contact Center ServicesGlobal Digital CXMA/CRMDigital IntegrationMarketing Strategy DevelopmentOnline and Offline Advertising PRCampaign Planning Using Earned MediaChat Support (Web/App)Chat OperatorAI StrategistE-commerce ConsultingDirect Response Influencer MarketingData MarketingAdvertising CreativeWebsite/App Development & OperationsMA Implementation & OperationsContent ProductionContent MarketingSEO/MEOInbound SupportInbound SalesBack-Office Support ServicesOutbound ServicesAnnotation ServicesCustomer SuccessWeb ChatApp/LINE ChatSNS SupportAI Auto-Response (Chat/Voice)Email SupportSupport/FAQOMO FulfillmentEC Site LaunchEC MarketingSAPAmazonGoogle Yahoo!Salesforce Marketing CloudAmazon Web ServicesSalesforce Service Cloudtrans-Re:ConnectSocial OperationsSocial Media CenterSNS AdvertisingHotspot Monitoring and ListeningActive SupportAI UtilizationService FlowCX PlatformVOC/Behavior LogOperation Data IntegrationCross-Journey Data Integration DashboardVOC Data Utilization Technologytrans-DXCX as a ServiceDigital Contact CenterMarketing PDCA Based on Data-Driven ThinkingMarketing Planning & PDCA OperationsWebsite Development & OperationSEO/MEO MeasuresUtilizing LINE Official Accounts for BusinessLINE Mini App ServiceInstagram Account Setup & Management ServiceSNS ManagementChat SupportChatbot Development & ImplementationVoice BotTelemarketingSurvey ResearchInterview ResearchMarketing Research/SurveyContent Marketing SupportOne-to-One Marketing SupportWebsite improvement, operation, and efficiencyGlobal Digital CXWebsite development / system development and mobile app developmentEffectiveness measurementContent strategy and planningOne-to-One support servicesSNS management / LINE business utilizationTikTok Premium SupportAI Success Plan (DataRobot implementation and utilization support service)Process mining (visualization of site navigation and flow processes: Celonis)AI, machine learning, and data analytics solutionsBack-office support servicesAnnotationAssessment service (current state diagnosis)Research serviceFAQ (SEO-focused FAQ management service)Contact center consultingContact center support servicesDigital customer communication platformSocial listening and text miningInternational SurveyBrand SurveyUsage SurveyAdvertising Effectiveness MeasurementCustomer Loyalty SurveyEmployee Satisfaction SurveyWeb Usability SurveyEC One-Stop (for Japanese Market)EC One-Stop (for Overseas Market)We create optimal end-to-end customer experience (CX) centered on Shopify, providing solutions to expand our customers' e-commerce businesses.FulfillmentOffice Administration & Order ProcessingCustomer CareConsultingResearch Analysis & Strategy PlanningE-commerce PromotionE-commerce Site & Mall Construction & OperationGlobal E-commerce PlatformProviding an ecosystem that combines no-code and low-codeAI Personalization ToolLive Shopping ToolIn-Store Sales DX ToolReturns and Exchanges Optimization ServiceCRMCustomer ServiceUGC Marketing ToolData Marketing Cloud SystemAI Web Concierge ToolCommunication ToolChat Communication ToolCall Tracking Management SystemAPI Integration PlatformB2C E-commerce Support with Same-Day ShippingBack-Office MarketingRecall/Campaign SupportEC Back-Office ServiceFundamental Center: Maintaining and updating Amazon sales environment, understanding ASIN relationshipsD2C and OMO Tool OperationsInternational Expansion SolutionGlobal-eSell at brand flagship stores (B2C)Develop distribution to major direct-operated channels (B2B)MarketingCustomer supportLive commerce operationsChina entry solutionsCross-border e-commerce & live commerceLocal e-commerce one-stop serviceDigital marketing, SNS & KOL marketingSCRM using WeChatOTC drug cross-border e-commerce salesReuse salesSales partner (retail)Build platforms and own e-commerceSell directly to overseas users via live commerceWholesale of products to Taiwan offline and online channelsDistribution servicesOne-stop services from strategy design, channel design, marketing, store opening to EC operationsGlobal e-commerce one-stop servicetrans-DX for Support CXtransspeech (Transpeech)trans-AI Chat (Trans-AI Chat)Metaverse content provisiontrans-DX for MetaverseBig data analysis and data operations using Alibaba Brand Data BankHigh-accuracy VOC data analysisTuning of talk scripts/chatbot scenariosImprovement of corporate site UI/UX, support content, and FAQ qualityImprovement of advertising creatives and content marketingData utilization across various dashboardsAutomation of analysis and improvement in collaboration with generative AIGlobal Digital CXCallback receptionTelephone live chatWeb guidance optimizationExtracting and analyzing customer requests, complaints, and unexpected ideas for business utilizationPlatform that integrates and manages quality monitoring on both human and AI axesSentiment analysisAI defenderSales talk analysis and VOC analysisDialogue Summarization AIQuality Management PlatformSpeech RecognitionIn-house Developed FeaturesEnd-user BotIncrease in self-resolution rate & satisfaction! One action delivers natural-language answers summarized from multiple FAQ datasets.Reduce conversation time! Seamlessly transition to human chat by carrying over bot conversation history.DigitalBPO®Industry-agnostic BPOIndustry-specific BPOAfter-sales LogisticsSales Planning & DevelopmentManufacturingUrban Solution ServicesBuilding InfrastructureHousing FacilitySales Back-office ServicesEngineering Transformation ServicesMBDManufacturing Process DXBusiness Smart SourcingData ManagementSCM Back Office ServicesIntegrated Order ManagementTrade Back OfficeLogistics Cost OptimizationAgency SupportSales, Contracts, BillingFinancial PublicIT Infrastructure Consulting & Information AnalysisSystem Implementation, Operation & Maintenance, Device ManagementSupport DeskEducation Planning, Deployment, Managed ServicesSecurity ServicesOperational Smart SourcingIT Smart SourcingCorporate Back Office ServicesHR ProcurementSalesforceAccountingPayroll and Bonus CalculationSocial InsuranceEmployee BenefitsRetirementProcurement / PurchasingReceptionQuotationPurchase OrderInspection and AcceptancePurchase Information MaintenanceExpense ReimbursementBPaaS (Business Process as a Service)BPO ServiceITO ServiceCloud ServiceESG Information DisclosureGHG Emissions CalculationSCM Back OfficeLogistics Cost Optimization ServiceDigital BPOSales Back OfficeSales, Contract, and Billing SupportBusiness Smart SourcingFinancial SolutionsPublic Sector SolutionsOperations ServicesCustomer Data Analysis SupportAutomation SupportInsurance Office OutsourcingAdministrative Function ConsolidationMunicipal BPR SupportProcedure Window OutsourcingOffice Administration OutsourcingApplication Document Digitization and Merchant Settlement Registration AdministrationReceivables Acceptance AdministrationData Digitization and ReviewAI OCRGenerative AIOperations AIGlobal Digital BPODesign TransformationDesign Outsourcing ServiceRequirement integration into templates for automatic model generationEmbedded Development (MBD)FacilitiesTransforming construction industry processes and driving DX with BIM as the foundationDigitalization PlanningDigitalization DevelopmentDigitalization Implementation SupportDigitalization Process BPOService-oriented Product PlanningCustom Development ToolsIndustry Shared ToolsRevitRevit MEPProduction PlanningProduction PreparationPrototyping / VerificationPlanning / DevelopmentMaintenanceDesign and DevelopmentSales and LogisticsEngineering ChainSupply ChainProduct Information Design Change Management: PDM/PLM ImplementationMechanical Design: High-Efficiency Design Model OperationSoftware Design: MATLAB Engineer SupportService Sales PlanningDigital TwinQuick Support Cloud with GAIHCM Analytics PlatformtoBIMProduction DXCurrent State Assessment and Gap AnalysisMaster Data Creation and OrganizationData Centralization SupportIT and OT Convergence SupportDX Services for ManufacturingChatbot Response ServiceLearning Data Creation by GAIReporting ServiceConstruction Digital BPOBIM Data Utilization ServiceOnline SupportTrust & Safety ServiceContent ModerationOnline Content MonitoringRisk MitigationFraud PreventionContent LocalizationIdentity VerificationImpact SourcingData IntegrationE-Transformation ServiceIT Service ManagementBusiness IT TransformationSL TransformationCBO TransformationBSS ServiceSM PromotionDigital TransformationBusiness Intelligence
§04

関連会社

39 COMPANIES
会社名 Group 親会社 子会社 得意先 仕入先 業務提携 銀行等 株主等
transcosmos Asia Philippines, Inc.
Group
transcosmos India Private Limited
Group
transcosmos Vietnam Co., Ltd.
Group
transcosmos international Pte. Ltd.
Group
transcosmos technology Vietnam Co., Ltd.
Group
大宇宙信息系統(本渓)有限公司
Group
トランスコスモスパートナーズ株式会社
Group
transcosmos Korea Inc.
Group
大宇宙信息創造(中国)有限公司
Group
eMnet Inc.
Group
マシンラーニング・ソリューションズ株式会社
Group
vottia株式会社
Group
株式会社アスタリスク
Group
能猫(山東)集団有限公司
Group
Ookbee
Group
クロスコ株式会社
Group
東北電力トランスコスモスマネジメントパートナー株式会社
Group
ミーアンドスターズ株式会社
Group
株式会社Brand Operation
Group
産経ヒューマンラーニング株式会社
Group
株式会社Jストリーム
Group
応用技術株式会社
Group
playground株式会社
Group
transcosmos Information Systems Limited
Group
Infracommerce
Group
PT. transcosmos Commerce
Group
PT. transcosmos Indonesia
Group
Soft Space Sdn Bhd
Group
TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD.
Group
TRANSCOSMOS (MALAYSIA) SDN. BHD.
Group
TRANSCOSMOS OMNICONNECT, LLC
Group
TRANSCOSMOS ZERO PTE. LTD.
Group
VAIMO AB
Group
transcosmos America Inc.
Group
上海特思尓大宇宙商務諮詢有限公司(transcosmos China)
Group
済南大宇宙信息創造有限公司
Group
蘇州大宇宙信息創造有限公司
Group
趣(上 )供 管理有限公司(UNQ)
Group
トランス・コスモス株式会社
株主等
リンク無しの社名は OpenBizGraph 未登録企業
§05

関連図

NETWORK
資本関係 得意先 仕入先 業務提携 銀行・株主 ドラッグで移動 · クリックで詳細へ
§06

沿革

1 EVENTS

Capital partnership with Mittsiam Teleservices Co., Ltd. (now transcosmos (Thailand) Co., Ltd.)

§07

ニュース

8 ARTICLES

transcosmos Thailand Wins 2 TCCTA Awards ↗

transcosmos (Thailand) received two awards at the TCCTA Contact Center Awards 2026: the Silver Award in The Best Contact Center Operations (Over 100 Seats) category and the Bronze Award in The Best Business Contribution Contact Center Award category. These awards reflect its commitment to operational excellence and innovation to increase value for customers.

Transcosmos Thailand Wins Two TCCTA Awards ↗

Transcosmos (Thailand) received two awards at the 2026 TCCTA Contact Center Awards: Silver for Best Contact Center Operations (Over 100 Seats) and Bronze for Best Business Contribution Contact Center Award (Over 100 Seats). The company said the achievement reflects its commitment to operational excellence and customer-centric innovation.

Transcosmos Thailand Signs an MOU with Chiang Mai University ↗

Transcosmos (Thailand) Co., Ltd. signed a memorandum of understanding with Chiang Mai University on August 17, 2026, to promote educational cooperation, develop students’ potential, and prepare them for employment in line with the needs of businesses and the labor market. The partnership aims to support learning through real-world business experience and create employment opportunities for new graduates.

transcosmos Thailand, Chiang Mai University Sign MOU ↗

transcosmos (Thailand) Co., Ltd. signed an MOU with Chiang Mai University on August 17, 2026. The collaboration aims to strengthen education, develop students’ capabilities, and prepare them for the workforce in line with businesses’ evolving needs and the future labor market, including through real-world business experience.

transcosmos Thailand Participates in Saha Group Fair & Fest ↗

transcosmos Thailand participated in the 30th Saha Group Fair & Fest, held from June 25 to 28, 2026, at BITEC Bangna. At the event, the company set up an area where visitors could exchange perspectives and receive exclusive business consultations from its team of experts.

transcosmos Thailand at Saha Group Fair ↗

transcosmos Thailand participated in the 30th Saha Group Fair & Fest at BITEC Bangna, held from June 25 to 28, 2026, under the concept “Let’s Go Together.” The company provided a dedicated space for visitors to exchange perspectives.

transcosmos Thailand Wins Award for the Second Year ↗

transcosmos Thailand received The Best Business Contribution Contact Center (Over 100 Seats) award at the TCCTA Contact Center Award 2025, organized by the Thai Contact Center Trade Association, last September. This marks the second year the company has received the award. Throughout 2025, the company focused on developing technology, enhancing customer experiences, and creating business value for its partners to elevate the contact center industry.

Thailand Wins TCCTA Award Again ↗

transcosmos Thailand received The Best Business Contribution Contact Center Award (Over 100 Seats) at the 2025 TCCTA Contact Center Award for the second consecutive year. Hosted by the Thai Contact Center Trade Association, the award recognizes organizations that drive sustainable growth, expand customer reach, and improve operational efficiency.

§09

出典・更新

SOURCES
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