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An online outage occurred at the Shinkin Joint Center (West Japan Center), rendering some functions such as ATM and internet banking transfers unavailable. All transactions are now fully operational again. We apologize for any inconvenience caused.
At approximately 1:30 p.m. on November 6, 2026, an online outage occurred at the Shinkin Joint Center (West Japan Center), rendering online terminals, foreign exchange, and ATMs (including convenience store ATMs) unusable. The cause is currently under investigation.
Recently, an online outage occurred at the Shinkin Joint Center (West Japan Center), rendering online terminals, foreign exchange, and ATMs (including convenience store ATMs) unusable. The service has since been restored and resumed. We apologize for the inconvenience and report that we are investigating the cause and working to prevent recurrence.
An online outage occurred at the Shinkin Joint Center (West Japan Center) and was restored, but it was discovered that some functions such as ATM and internet banking transfers are still unavailable. We will notify you on our bank's website as soon as the service is restored. We apologize for any inconvenience and trouble caused.
Higashiyamaguchi Shinkin Bank has changed the ATMs that accept local tax unified QR code payments and their operating hours. In addition to the currently operating headquarters, Shunan branch, Bofu Ekimae branch, and Kacho branch, the service will begin at Miyachi branch, Shimomatsu branch, Hikari branch, Partifujiyanai branch office, and Sunribe Shimomatsu branch office starting in November 2026. The handling hours are within the operating hours of each ATM (maximum 8:00–19:00) and will be extended sequentially from the same time period as the counter business days.}]}
To address global warming, promote energy conservation, and create a comfortable working environment for employees, Higashiyamaguchi Shinkin Bank will allow year‑round wearing of neckties and jackets starting November 1, 2026. Employees will decide whether to wear them based on climate, job duties, and circumstances such as visits and customer service.
Tohoyamaguchi Shinkin Bank has introduced a feature that detects the use of a mobile phone (gesture) by ATM users and prevents special fraud. When mobile phone use is detected, the transaction is halted, a warning is displayed, and then the user is prompted to proceed with the transaction again.
Effective October 1, 2026, Higashi-Yamaguchi Shinkin Bank began offering Magokoro Mutual Aid, an automobile accident expense mutual aid plan provided by the Yamaguchi Prefecture Fire Mutual Aid Cooperative.
Due to a system upgrade, ATM and other services will be temporarily unavailable from Saturday, October 10, through Monday, October 12, 2026 (a public holiday). During the suspension, all services listed will be unavailable, including transactions at our credit union’s ATMs and ATMs operated by partner financial institutions and convenience stores, as well as internet banking, the Shinkin Bankbook App, and cashless payment top-ups. Customers are advised to make any necessary preparations in advance, such as cash withdrawals and fund transfers.
Higashiyamaguchi Shinkin Bank will temporarily suspend ATM and other services on Saturday, October 10, Sunday, October 11, and Monday, October 12, 2026 (a public holiday). The notice does not state the reason or expected impact.