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| Raksuru Bank Co., Ltd. | ||||||||
| RAKSUL INDIA ENTERPRISE PRIVATE LIMITED | ||||||||
| RAKSUL VIETNAM COMPANY LIMITED | ||||||||
| Mailing Japan Co., Ltd. | ||||||||
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| トートバッグ工房 | ||||||||
| ビニプロ |
Raksul Inc. was established.
Establishment
It was discovered that there is a risk of personal information leakage due to unauthorized access to our company's system that occurred on November 9. The investigation results and response status are detailed in our company press release.
It was discovered that unauthorized access announced on November 9, 2026, allowed a third party to obtain authentication credentials for the company's system, enabling access to data on the cloud from November 7 to November 8. While no data destruction or encryption was confirmed, the company disclosed information that could potentially be read by third parties as "information that may have been leaked."
The system maintenance that began on November 8 has ended, but package.raksul.com and express-design.raksul.com remain under maintenance. Due to the maintenance, operator data checks are taking longer than usual, and the delay duration is undetermined. Raksul has apologized to users.
Unauthorized access by a third party to the Raksul data submission processing system was confirmed, and an emergency maintenance was carried out to suspend some services to prevent further damage. The investigation revealed that personal information contained in stored print data and other materials may have leaked externally. The detailed sequence of events and scope of impact are reported in a press release released on the same day.
Unauthorized access by a third party was confirmed in a system involved in the data submission process for "Raksul," and it was found that some stored data could be accessed from outside. There is a risk that personal information such as names, addresses, and contact details included in print data, invoices, and web mail may have leaked, and the number and scope of affected items are under investigation. The company has invalidated the authentication information that was used maliciously and has suspended some services involving submissions since November 8.
System maintenance for Raksul and related services will take place from 2:00 a.m. to 6:00 a.m. on Sunday, November 15, 2026. All Raksul services will be unavailable during this period, including customer acquisition support, direct mail, promotional items, and apparel and uniforms. The end time may vary depending on the status of the work.
The order and delivery platform for cardboard and packing materials, "Dumbol One," operated by Raksul, has surpassed 1 million members and secured the No.1 domestic share for the ninth consecutive year. To celebrate, a thank‑you sale offering up to 53% off will be held from November 2, 2026.
We are distributing a limited-time coupon that offers a 1,000 JPY discount on orders of 44,000 JPY or more (tax included) for all personalized calendar products in 2027. The coupon can be used only once per person, the coupon code is '27cda1n3', and the expiration date is November 30, 2026. An early bird campaign is also underway.
Raksul and Plaid have begun jointly offering a personalized DM solution that leverages customer data and online behavioral data from "KARTE". They support everything from optimizing the target and content of DM to obtaining responses via individual QR codes, measuring effectiveness, and making improvements.
Regarding the PHP vulnerability affecting some services, we completed security measures during the emergency maintenance on October 21, confirmed normal operation, and resumed services. At present, no unauthorized access or data leaks attributable to this incident have been identified, and no configuration changes are required on the customer side.