| Company name | Group | Parent | Subsidiary | Customer | Supplier | Alliance | Bank | Shareholder |
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| アメリカン・ライフ・インシュアランス・カンパニー | ||||||||
| 日本フットサルトップリーグ | ||||||||
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| 米国メットライフ |
Opening of Japan branch (start of foreigner sales) (September)
Acquisition of sales license for Japanese people (December)
Start of operations as Japan's first foreign life insurance company (American Life Insurance Company Japan Branch) (February)
Launch of disease insurance
Launch of women-only specific cancer insurance (September)
Establishment of the National Agency Network Association (March)
Establishment of customer service center (December)
Acquisition of approval for US dollar-denominated insurance products (September)
Establishment of financial service center (May)
Start of handling inpatient benefit claims via the internet (November)
On November 13, MetLife Life launched its first AI chat consultation feature, "Care Support AI Concierge," as an attached service. It offers information and options on the long‑term care insurance system, application procedures, facilities, and services, responding to inquiries about care. Developed in partnership with a specialized agency, it is available 24 hours a day, 365 days a year.
MetLife Life Insurance Co., Ltd. disclosed the solvency margin ratio based on the new regulation introduced in FY 2025. As of the end of FY 2025 (March 31, 2026), the ratio was 191.7%, exceeding the 100% threshold considered a standard of soundness. Details can be found in the supplementary document (https://www.metlife.co.jp/content/dam/metlifecom/jp/corp/pdf/about/results/report/2026/261029.pdf).
MetLife Life Insurance received the "Corporate Overall Award – Gold" at the UCDA Award 2026 for the second consecutive year. The award recognized ongoing efforts to provide clear information to customers and the overall quality of information throughout the year.
MetLife Japan introduced electronic insurance certificates on October 1, 2026. Policyholders can now check their policy details anytime from a smartphone or computer. The certificates are available through the web service and can also be downloaded or printed as needed.
MetLife has added the US dollar and Australian dollar as designated currencies, along with guaranteed accumulation interest rate periods for each, to Sunny Garden Prime, its single-premium whole life insurance product. The expanded options are intended to meet a wider range of customer needs.
MetLife Japan won a Silver Award in the video in-house newsletter category. The award-winning video was recognized for using messages from senior management to encourage employees to share values and decision-making principles, and for helping employees understand and act on them.
MetLife Insurance K.K. received the highest three-star rating in both the Contact Center and Web Support categories of the 2026 HDI Rating Benchmark organized by HDI-Japan. The Contact Center has maintained its three-star rating for 10 consecutive years, and Web Support for eight consecutive years.
According to a MetLife Insurance K.K. press release issued on August 20, 2026, its sales-based community contribution program, One Dollar Donation, has entered its 20th year and total donations have reached ¥620.67 million. In fiscal year 2025, 2,340 sales employees and 2,490 insurance agencies participated, donating ¥20,610,510 to four organizations. Since launching in December 2006, the program has had sales employees or agencies donate the equivalent of US$0.50 for each new insurance contract, with the company matching each contribution to build the fund.
On August 6, 2026, MetLife Foundation approved grants totaling approximately US$1.35 million to five organizations in Japan. The recipients work to address social issues including aging, educational inequality, community revitalization, and environmental conservation. MetLife Insurance K.K. plans to collaborate with them through employee volunteer activities.
MetLife Insurance K.K. has decided to donate a total of ¥30 million to support victims of the 2026 Kumamoto earthquake. The donation will be made once the affected area is ready to receive it. The company sincerely wishes everyone in the affected communities a swift recovery.