CRM BusinessOutbound BusinessInbound BusinessStaffing Agency BusinessPaid Employment Placement BusinessLife and Non-life Insurance Sales and Related ServicesFinancial Services BrokerageOutbound (Sales, Collection, Investigation)InboundField SalesNon-Voice (Inbound and Outbound)Establishment of Home Contact CenterContent Maintenance and Monitoring ServicesQuality Control and MonitoringEstablishment of Emergency Center
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History
133 EVENTS
April: Establishment of Customer Relation Telemarketing
Established Customer Relation Telemarketing
May: Opened a 220-seat call center in Sonezaki, Osaka (Current Osaka First Sales Office)
Opened a call center with 220 seats in Sonezaki, Osaka (now Osaka First Sales Office)
July: Start of Outsourcing Business
Started outsourcing business
November: Opened Inbound Center
Opened inbound center
December: Expanded operations by 120 seats; relocated headquarters to 9F Umeshin First Building
Expanded operations by adding 120 seats; relocated headquarters to 9F, Umeshin First Building
January: Joined as a supporting member of JADMA (Japan Direct Marketing Association)
Joined JADMA (Japan Direct Marketing Association) as a supporting member
July: Expanded operations with an additional 40 seats
Expanded operations by adding 40 seats
October: Changed to a 24-hour inbound center
Changed inbound center to operate 24 hours
December: Expanded operations with an additional 120 seats
Expanded operations by adding 120 seats
February: Opened a call center with 150 seats in Sonezaki, Osaka (Osaka Second Office)
Opened a call center with 150 seats in Sonezaki, Osaka (Osaka Second Sales Office)
October: New ISMS certification, Certification Number IS 554175/ISO(JIS Q)27001
Obtained new ISMS certification, Certification Number IS 554175/ISO(JIS Q) 27001
November: Increased Osaka First Office by 30 seats
Expanded Osaka First Sales Office by 30 seats
January: Privacy Mark application
Applied for Privacy Mark
February: Floor expansion of Osaka Second Office
Osaka Second Sales Office Floor Expansion
April: Obtained Privacy Mark (Number 20001443(01))
Privacy Mark Acquisition (No. 20001443(01))
July: Established major provider support center
Major Provider Support Center Establishment
August: Started insurance business: Handling of Aflac begins
Start of Insurance Business: Handling of Aflac
November: Increased Osaka Second Office by 200 seats
Osaka Second Sales Office 200 Seats Expansion
January: Started field sales business
Start of Field Sales Business
June: Increased insurance business by 120 seats
120 Seats Expansion of Insurance Business
October: Started handling American Home Medical & Damage Insurance Company
Handling of American Home Medical & Damage Insurance Company
December: Increased Osaka First Office by 50 seats; Increased Osaka Second Office by 50 seats
Osaka First Sales Office 50 Seats Expansion: Osaka Second Sales Office 50 Seats Expansion
March: Increased Osaka Second Office by 100 seats
Osaka Second Sales Office 100 Seats Expansion
April: Started onsite business
On-site Business Start
December: Increased Osaka First Office by 100 seats; Increased Osaka Second Office by 100 seats
Osaka First Sales Office 100 Seats Expansion: Osaka Second Sales Office 100 Seats Expansion
July: Osaka Second Sales Office expands by 200 seats: Management participation of Advantage Partners
Osaka Second Sales 200 Seats Expansion: Participation in Management by Advantage Partners
March: Osaka First and Second Sales Offices combined increase of 250 seats
Total of 250 Seats Expansion in Osaka First and Second Sales Offices
July: Signed official partner contract with Osaka Evessa
Signed Official Partnership Contract with Osaka Evessa
December: Osaka Second Sales Office expands by 110 seats
Osaka Second Sales Office 110 Seats Expansion
February: Certified as Osaka City Women’s Active Leading Company
Certification as Osaka City Women’s Active Leading Company
April: Signed official sponsorship contract with Orix Buffaloes
Signed Official Sponsorship Contract with Orix Buffaloes
June: Opened Tokyo Center
Established Tokyo Center
July: Opened Ehime Center: Signed second-year official partner contract with Osaka Evessa
Established Ehime Center: Signed 2nd Year Official Partnership Contract with Osaka Evessa
October: Management participation of Integral Inc.
Participation in Integral company's management
April: Signed second-year official sponsorship contract with Orix Buffaloes
Signed a second-year official sponsorship agreement with ORIX Buffaloes
July: Signed third-year official partner contract with Osaka Evessa
Signed a third-year official partner agreement with Osaka Evessa
August: Osaka First Sales Office expands by 100 seats
Expanded Osaka First Sales Office by 100 seats
December: Opened Sapporo Center
Opened Sapporo Center
January: Uehara appointed as President and Representative Director: Certified as Sports Yell Company
Uehara appointed as President and Representative Director: Acquired Sports Yell Company certification
February: Certified as Healthy Management Excellent Corporation 2019 (White 500): Signed official partner contract with Cerezo Osaka
Certified as a Health & Productivity Management Outstanding Organization 2019 (White 500): Signed an official partner agreement with Cerezo Osaka
March: Signed third-year official sponsorship contract with Orix Buffaloes
Signed a third-year official sponsorship agreement with ORIX Buffaloes
June: Ehime Center expands by 50 seats: Signed sponsorship contract for RENA player’s fight costume
Expanded Ehime Center by 50 seats: Signed a sponsorship agreement for RENA player's fight costume
July: Tokyo Center expands by 40 seats: Signed sponsorship contract with Kensuke Nakamura
Expanded Tokyo Center by 40 seats: Signed a sponsorship agreement with Kensuke Nakamura
September: Signed fourth-year official partner contract with Osaka Evessa
Signed a fourth-year official partner agreement with Osaka Evessa
October: Achieved Bronze certification in PRIDE Index 2019
Certified as PRIDE Index 2019 Bronze
December: Sports Cheer Company Certification Renewal
Renewed Sports Yell Company certification
February: Signed official sponsorship agreements with players Mun of Orix Buffaloes and Sakakibara; Obtained SDGs business certification; Expanded Osaka First Sales Office by 160 seats; Expanded Osaka Second Sales Office by 100 seats
Signed an official sponsorship agreement with ORIX Buffaloes players Mun and Sakakibara: Acquired SDGs business certification: Expanded Osaka First Sales Office by 160 seats: Expanded Osaka Second Sales Office by 100 seats
March: Obtained Health Management Excellent Corporation 2020 (White 500) certification; Signed second-year official partnership agreement with Cerezo Osaka
Certified as Health & Productivity Management Outstanding Organization 2020 (White 500): Signed a second-year official partner agreement with Cerezo Osaka
May: Signed fourth-year official partnership agreement with Orix Buffaloes; Signed Gold partnership agreement with SUPER DRONE CHAMPIONSHIP
Signed a fourth-year official partner agreement with ORIX Buffaloes: Signed a Gold Partner contract for SUPER DRONE CHAMPIONSHIP
June: Obtained
Obtained
October: Signed a 5-year official partner contract with Osaka Evessa. Achieved certification from Osaka Prefecture's "Men and Women Lively Plus" program. Expanded Tokyo Center by 20 seats.
Signed a five-year official partner contract with Osaka Evessa: Certified by Osaka Prefecture as "Men and Women Lively Plus": Increased 20 seats at Tokyo Center
November: Participated in the "Sport in Life Project" promoted by the Japan Sports Agency.
Participated in the "Sport in Life Project" promoted by the Japan Sports Agency
February: Signed a 2-year official sponsorship contract with Orix Buffaloes players Munetaka Murakami and SAKAKIBARA. Renewed SDGs business certification. Expanded Osaka Second Sales Office by 60 seats.
Signed a second-year official sponsorship contract with players So from Orix Buffaloes and Sakakibara: Renewed SDGs business certification: Increased 60 seats at Osaka Second Sales Office
March: Achieved certification as a Health & Productivity Management Outstanding Organization 2021 (White 500). Signed a 2-year Gold Partner contract with SUPER DRONE CHAMPIONSHIP. Signed a 3-year official partner contract with Cerezo Osaka. Expanded Osaka First Sales Office by 40 seats.
Certified as a Health & Productivity Management Outstanding Organization 2021 (White 500): Signed a second-year Gold Partner contract with SUPER DRONE CHAMPIONSHIP: Signed a third-year official partner contract with Cerezo Osaka: Expanded Osaka First Sales Office by 40 seats
April: Opened Osaka Third Sales Office.
Opened Osaka Third Sales Office
May: Expanded Osaka Third Sales Office by 60 seats.
Expanded Osaka Third Sales Office by 60 seats
June: Expanded Osaka Second Sales Office by 60 seats.
Expanded Osaka Second Sales Office by 60 seats
July: Signed a naming rights agreement for Kids Room with Cerezo Osaka. Joined HDI-Japan Certified Platinum Marketing Partner. Expanded Ehime Center by 260 seats.
Signed a naming rights agreement for the Kids Room with Cerezo Osaka: Joined HDI-Japan Certified Platinum Marketing Partner: Expanded Ehime Center by 260 seats
October: Expanded Tokyo Center by 90 seats.
Expanded Tokyo Center by 90 seats
December: Expanded Sapporo Center by 290 seats.
Expanded Sapporo Center by 290 seats
February: Expanded Osaka Third Sales Office by 30 seats.
Expanded Osaka Third Sales Office by 30 seats
Renewed SDGs business certification and obtained four new SDGs business certifications from the Japan SDGs Association. Sponsored as a top partner at the "Rainbow Six Japan League 2022" fan meeting.
Started operation of Docomo Hikari Online Helper Center Ikebukuro.
Expanded Osaka Third Sales Office by 200 seats.
Sponsored the racing team "DOCOMO TEAM DANDELION RACING."
Osaka Second Sales Office expands by 90 seats
BellFace Inc. and the start of collaboration for the 'Visual Support Center'
Obtained certification for 'Ehime Prefecture SDGs Promotion Enterprise Registration System'
Signed top partner contract with Red Hurricanes Osaka
Ito appointed as President and Representative Director
Achieved certification for 'Ehime Prefecture SDGs Promotion Enterprise Registration System' for two consecutive years
Won three categories at the APAC Customer Service Excellence Awards 2024: 'Best Experience Management of the Year,' 'Innovation Leadership of the Year,' and 'Contact Center of the Year'
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News
12 ARTICLES
CRTM Completes Registration as Financial Services Intermediary
Customer Relation Telemarketing (CRTM) Co., Ltd. was registered as a financial services intermediary on June 11, 2026. It can now handle a broad range of customer-facing work for financial institutions, including accepting applications for financial products and services, responding to inquiries, assisting with applications, providing post-contract follow-up, and contacting inactive customers. CRTM will apply its contact center expertise in sales communication and operations design to support financial institutions’ sales and efficiency.
Regarding Reports of Personal Information Leak at Aflac Life Insurance
Reports indicate that personal information was leaked at Aflac Life Insurance Company, whose products we handle as an agency, following unauthorized access to Aflac’s systems. No unauthorized access to or information leak from our own systems has been confirmed. Aflac plans to contact affected customers directly.
CRTM Attends MARA’s 60th Anniversary Event by Invitation
At the formal invitation of Malaysian government-linked agency MARA, Customer Relation Telemarketing (CRTM) Co., Ltd. attended MARA EduTech Expo 2026 and events marking MARA’s 60th anniversary in Kuala Lumpur in May 2026. CRTM said the invitation reflected the exchanges and trust built through its past engagement.
CRTM Signs MOU with Malaysian Business Group Kanaz Holdings
Customer Relation Telemarketing (CRTM) Co., Ltd. signed a memorandum of understanding with Malaysian business group Kanaz Holdings to promote business exchange between Japan and Malaysia. The companies will use their networks and expertise to share information and develop new business opportunities for companies in both countries. CRTM will gather business intelligence in Japan and overseas, share market information, and expand opportunities for collaboration.
First 3,000 Fans Invited Free: CRTM Passionate Red Whirlwind Try Announced
CRTM will sponsor the Round 12 match of the NTT Japan Rugby League One 2025–26 Division 2 season, to be held on April 25, 2026, under the event name CRTM Passionate Red Whirlwind Try. The first 3,000 attendees will receive free admission and an original scarf towel. CRTM aims to promote sports and contribute to the development of local communities.
CRTM Visits MARA to Discuss International Contact Center Trends
Customer Relation Telemarketing Co., Ltd. (CRTM) visited the headquarters of Malaysia's government agency Majlis Amanah Rakyat (MARA) in Kuala Lumpur to exchange views on international business trends in contact center operations and marketing. While CRTM has primarily operated in Japan, it continues to exchange information on overseas initiatives as AI and digital technologies advance. MARA's international collaboration division introduced its work supporting entrepreneurship, talent development, and business growth in Malaysia. The parties discussed the business environments and market characteristics of both Japan and Malaysia.
Report on CRTM's Sponsorship of ANIMAX MUSIX 2026 OSAKA
Customer Relation Telemarketing Co., Ltd. (CRTM) sponsored ANIMAX MUSIX 2026 OSAKA supported by Lemino, held on March 7, 2026. Through logo displays and promotions at the venue, CRTM increased brand awareness among younger audiences and anime fans. The event drew an enthusiastic crowd, and CRTM plans to strengthen its support for entertainment and continue activities that deliver excitement.
CRTM Sponsors ANIMAX MUSIX 2026 OSAKA
CRTM (Customer Relation Telemarketing) has decided to sponsor ANIMAX MUSIX 2026 OSAKA, organized by Animax Broadcast Japan Inc. and NTT DOCOMO, Inc., to connect with younger audiences and strengthen its support for entertainment. The live event brings together anime music artists attracting attention in Japan and abroad and will be held on Saturday, March 7, 2026. Through the sponsorship, CRTM aims to broaden customer engagement, contribute to the entertainment industry, and enliven the event with attendees, including through logo displays at the venue.
Customer Relation Earns Third-Level Eruboshi Certification for Promoting Women's Participation
Customer Relation Telemarketing Co., Ltd. received the highest, third-level Eruboshi certification from the Minister of Health, Labour and Welfare as an excellent company for promoting women's participation. The certification recognizes companies meeting high standards in five areas: recruitment, continued employment, working styles, management representation, and diverse career paths. The company will continue building an organization where diverse talent can thrive and providing valuable services to customers and society.
AI Sells AI: Inside Sales Pilot Begins
Customer Relation Telemarketing Co., Ltd. has begun a pilot of an inside-sales approach in which its AI agent Aiko handles the initial sales call. The pilot will test results, challenges, and areas of applicability by dividing roles between AI and people. The company will carefully consider customer feedback, including surprise, discomfort, and perceived usefulness, as it explores what AI should be like for a sales team's first interaction with a prospect.
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Public records
GOV
National Tax Agency basic information1120001123274
Source: National Tax Agency Corporate Number Publication Site, basic three items
Trade name
株式会社カスタマーリレーションテレマーケティング
Trade name (kana)
カスタマーリレーションテレマーケティング
Name in English
Corporation type
301
Address
〒530-0057 大阪府大阪市北区曾根崎１丁目２番９号
Postal code
5300057
Prefecture code
27
City code
127
Address outside Japan
Prefecture in English
City in English
Address outside Japan in English
Corporate number assignment date
2015-10-05
Update date
2018-05-25
Change date
2015-10-05
Registry closure date
Reason for registry closure
Successor corporate number
Details of the change
Latest record
1
Excluded from search
0
Processing type
01
Correction type
1
Trade name image ID
Address image ID
Sequence number
3991357
METI gBizINFO1120001123274
Source: gBizINFO (Ministry of Economy, Trade and Industry)
