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ジェネシスクラウドサービス株式会社
Genesys Cloud Services Inc. Alias
Japan
Genesys Cloud CX
AI automation
Virtual agent
Copilots
AI Studio
Knowledge management
Voice services
Automatic call distribution
IVR
Inbound
Web messaging
WhatsApp
Email contact center
Social media customer service
Conversational intelligence
Quality assurance
Employee performance management tools
Workforce scheduling forecasting
Journey analytics
Journey orchestration
Reporting analytics
Predictive web engagement
Platform architecture
Trust and security
Development tools and APIs
Responsible AI
Integrations apps
Professional services
Interactive voice response (IVR)
Inbound services
WhatsApp integration
Employee performance management
Integrations
Workforce forecasting
Predictive engagement
Business services
Capital markets
Consumer products
Customer Experience Management
AI-Powered Experience Orchestration
Cloud-based Contact Center Solutions
Unified Customer Interaction Platform
Professional Services
Cloud architecture
東京都港区虎ノ門４丁目１－１神谷町トラストタワー２３階
Company name
Group Parent Subsidiary Customer Supplier Alliance Bank Shareholder
Lewis Insight
Group company Parent Subsidiary Customer Supplier Alliance Bank, lending and credit Investment, equity and shareholders
Group
Lighthouse Works
Group company Parent Subsidiary Customer Supplier Alliance Bank, lending and credit Investment, equity and shareholders
Customer
Amazon Web Services
Group company Parent Subsidiary Customer Supplier Alliance Bank, lending and credit Investment, equity and shareholders
Supplier

3 entries
DateDescription
2020-08-26 The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020, Forrester Research, Inc, August 26, 2020.
2021-12 We believe this focus is why Forrester recognized Genesys as a leader in the December 2021 “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. In the report, Genesys received the highest score possible in 12 criteria, including Integrations, Employee Engagement, Performance Management, Interaction Intelligence and Product Vision. Forrester states in the report “Genesys’ suite includes all key WFO elements, but its employee engagement focus is evident in the superlative features and deep functionality for quality and performance management.” They further note that “Genesys is a great fit for enterprises seeking a feature-laden WFO platform, exhaustive integration options, and an extensive partner and developer network.” With this designation, Forrester now recognizes Genesys as a leader in both Contact Center as a Service (CCaaS) and WFO.
2021-12-02 The Forrester Wave: Workforce Optimization Platforms, Q4 2021, Forrester Research, Inc., December 2, 2021.
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2010701020087
Trade nameジェネシスクラウドサービス株式会社
Trade name (kana)ジェネシスクラウドサービス
Name in English
Corporation type301
Address〒105-0001 東京都港区虎ノ門４丁目１－１神谷町トラストタワー２３階
Postal code1050001
Prefecture code13
City code103
Address outside Japan
Prefecture in English
City in English
Address outside Japan in English
Corporate number assignment date2015-10-05
Update date2021-04-06
Change date2021-04-01
Registry closure date
Reason for registry closure
Successor corporate number
Details of the change
Latest record1
Excluded from search0
Processing type11
Correction type0
Trade name image ID
Address image ID
Sequence number1474112
Source: National Tax Agency Corporate Number Publication Site, basic three items
2010701020087
Corporate number2010701020087
Trade nameジェネシスクラウドサービス株式会社
Trade name (kana)ジェネシスクラウドサービス
Trade name (alphabet)
Registry closure date
Reason for registry closure
Registered address東京都港区虎ノ門４丁目１－１神谷町トラストタワー２３階
Postal code1050001
Prefecture東京都
Prefecture code13
City or district港区
City code103
Street address虎ノ門４丁目１－１神谷町トラストタワー２３階
Organisation type301
Processing type11
Correction type0
Status
Representative
Capital
Employees
Employees (male)
Employees (female)
Business summary
Website URL
Year founded
Business category
Date established
Unified government qualification - grade
Unified government qualification - business items
Update date2021-04-06
Key information2010701020087
Source: gBizINFO (Ministry of Economy, Trade and Industry)
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2026-09-21 18:14 (Model: ggml-org/gpt-oss-20b )
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