| 1996-04 |
Canon Software Co., Ltd. established a company in Akita City (company name: Japan Response Service Co., Ltd.) |
| 2001-11 |
Start of email correspondence |
| 2002-01 |
To the Canon Sales Group |
| 2003-07 |
Company name changed to Canon Response Service Co., Ltd. |
| 2004-06 |
Relocated headquarters to Makuhari (Chiba City) |
| 2005-12 |
Acquired Privacy Mark |
| 2007-02 |
Acquired ISO 14001 |
| 2007-05 |
Established Fukuoka Office |
| 2009-02 |
Opened a Sapporo office. |
| 2009-07 |
Service center division transferred from Canon Marketing Japan Co., Ltd. and Canon Business Support Co., Ltd. |
| 2010 |
Obtained ISO 14001, ISO 27001, and Privacy Mark certifications. |
| 2010-04 |
Renamed to Canon Customer Support Co., Ltd. |
| 2010-11 |
Obtained ISMS (ISO/IEC 27001:2005) certification (Customer Service Headquarters). |
| 2011 |
Nihon Ose Co., Ltd. becomes a wholly owned subsidiary of Canon Marketing Japan Inc. |
| 2011 |
Obtained ISO 9001 certification. |
| 2011-07 |
Obtained COPC CSP 4.4 certification (Call Center Headquarters [at the time]). |
| 2011-11 |
Obtained ISMS (ISO/IEC 27001:2005) certification (Call Center Headquarters [at the time]). |
| 2012 |
Showa Information Equipment Co., Ltd. becomes a wholly owned subsidiary of Canon Marketing Japan Inc. |
| 2012 |
Document center operation services expanded to manufacturing, finance, and transportation industries. |
| 2012-11 |
Obtained ISMS (ISO/IEC 27001:2005) certification (General Affairs Department). |
| 2013 |
Strengthening sales collaboration style to expand business through group cooperation with Canon Marketing Japan Inc. |
| 2013-01 |
Absorbed and merged with Canon Field Assist Co., Ltd. |
| 2013-07 |
Transferred EOS Academy Tokyo campus from Canon Marketing Japan Co., Ltd. |
| 2014-01 |
Transferred EOS Academy Nagoya and Osaka campuses from Canon Marketing Japan Co., Ltd. |
| 2014 |
Integrated Showa Information Equipment Co., Ltd., Nihon Ose Co., Ltd., and Canon Print Square Co., Ltd., and established a new company 'Canon Production Printing Systems Co., Ltd.' to provide one-stop solutions for production printing. |
| 2016-04 |
20th anniversary of company establishment. |
| 2018-01 |
Customer Center division transferred from Canon Systems and Support Co., Ltd. |
| 2024-04 |
Canon Photo House transferred from Canon Marketing Japan Co., Ltd. |