Mitsukoshi Isetan Systems & Solutions Co., Ltd.

Established in 1968.

Established in 1970.

In 1978, the computer systemization of Isetan Group companies began, and the work of the department store gift center using POS systems also started.

In 1979, the credit center was opened, and system support related to it began.

In 1981, the Isetan Gift Online System became operational.

The POS online system for all Isetan stores was launched in 1986.

The Isetan credit system was launched in 1987.

The Isetan customer product creation system was launched in 1989.

Provided comprehensive support for POS system changes in 1990.

Renamed to Nagoya Mitsukoshi Computer Service Inc. in 1992.

The Isetan MD system and the new Isetan AICard system were launched in 1993.

The new Isetan MD system was launched in 1995, along with major changes to the gift order, sales, and delivery systems, and the operation of the Gift Image Processing System (GIS).

In 1996, POS was introduced and the new MD system received the Minister of International Trade and Industry Award for Distribution System.

In 1997, Mitsukoshi Information Service was established through the spin-off of the Mitsukoshi Information Center division, and the POS system was completely changed.

In 1998, the new Isetan POS system and customer information management system (MMM) were launched.

The electronic filing business started in 2000.

In 2001, EDI services (IQRS.net) for department stores and trading partners began operations.

In 2002, the new customer product analysis system was launched, supporting the reorganization of the Mitsukoshi Group (integration of 5 companies). Also, Mitsukoshi Information Service and Nagoya Mitsukoshi Computer Service merged.

In 2003, obtained ISMS (Information Security Management System) certification, and the joint delivery system for A・D・O Food Gifts and the integrated accounting system (MAcS) were launched.

The human resources system (StaLION) was launched in 2004.

In 2006, the Isetan MD4 system and Iwataya (department store) system were launched, along with the new core system. Moved to Nishi-Kasai Center.

In 2007, the integrated accounting system and Isetan comprehensive gift system were launched.

On July 1, 2008, Mitsukoshi Isetan System Solutions Inc. was established, and the company name was changed through the management integration of Mitsukoshi Inc. and Isetan Inc. The next-generation AICard system was also launched.

In 2009, new delivery management and external sales systems were launched.

In 2010, infrastructure integration platform and Mitsukoshi-Isetan system integration, and the next-generation human resources system were launched.

In 2011, integrated systems for the metropolitan area business company, Sapporo Marui Mitsukoshi, Osaka Mitsukoshi Isetan, launched food delivery service, and added support for MI Card international brands.

In 2012, launched department store cloud system, activated Oonuma Department Store, supported Isetan Haneda Store and Isetan Mirror systems, and started full-scale shared services for next-generation personnel systems.

In 2013, the department store cloud system was operational at Printemps Ginza, and obtained certification for IT Service Management System (ITSM).

In 2014, obtained Privacy Mark, and new EC sites for Mitsukoshi and Isetan went live.

In 2015, responded to supply chain reform of Mitsukoshi Isetan Food Service, and new infrastructure for MI Card was launched.

In 2016, Mitsukoshi Isetan Group Point System was operational, and external alliances were supported.

In 2017, replaced POS systems and opened MI Points.

In 2018, new analysis infrastructure was operational, relocated offices to Harumi Triton Square, and introduced Office 365.

In 2019, launched cosmetics EC site Meeco, Y-Shirt online order HiTAILOR, and shoe app YourFIT365.

In 2020, formulated guidelines for Mode 2 development infrastructure, released small POS, and developed Mitsukoshi Isetan remote shopping app.

In 2021, expanded small POS functions, non-retention of credit card numbers, rebuilt group point system, and rebuilt authentication infrastructure.

In 2022, introduced and established DevOps development, introduced and evolved observability, and migrated legacy systems to the cloud.

In 2023, MI Card infrastructure renewal, business partnership with Open Resources, and launched IQRS Gateway.

In 2024, completed on-premise to cloud migration for department store systems, launched department store common platform sales, and added Hiroshima Fukuya to joint delivery system.

In 2025, released Japan visitor app "MITSUKOSHI ISETAN JAPAN", expanded joint delivery system usage of department store common platform to 14 companies, started licensing Apptio solutions and providing support services, and announced new base and Nagasaki office.