Japan Confectionery BB Association

Establishment of Japan Confectionery BB Association, First President Heihachi Inao (Morinaga & Co.) appointed: Issue No. 1 of 'BB News' published: Consumer monitor system started in the Kanto region

Exhibited at the 18th National Confectionery Exposition [Location: Kagoshima] (exhibited until the 22nd in 1994)

2nd President Seiji Fujii (Fujiya) appointed: First Director General Shinyoshi Goro (Morinaga & Co.) appointed: Revision of regulations related to directors and establishment of the basic operational principles of the association: Dispatch of U.S. consumer issues inspection team (total of 9 overseas inspection teams and research groups dispatched afterward)

Establishment of Care Mark (handling caution symbol) system and sheet

Blank in 1978 for the chairman

3rd Vice President Yusuke Iijima (San-esu) appointed

3rd President Takeo Okubo (Ezaki Glico) appointed: 10th anniversary celebration (symposium held in Tokyo and Osaka, symbol mark established, etc.)

4th President Hitoshi Kamekawa (Kanebo) appointed: 3rd Vice President Ryuuo Hasegawa (Hasegawa) appointed

15th anniversary celebration (commemorative lectures, etc.)

Creation of 'Customer Service Manual I'

Implementation of 'Consumer Survey on Confectionery' (conducted annually until 1993)

5th President Akira Sasai (Meiji Seika) appointed

Creation of 'Customer Service Manual II'

4th Vice President Yoshio Tanaka (San-esu) appointed: 20th anniversary celebration (lectures, etc.)

Start of 'Basic Survey on Confectionery Consumption Trends' (conducted 21 times until 2013)

5th Vice President Masayuki Warashina (San-esu) appointed: Started practical research group on complaint issues (joined by Kanto, Kansai, Chubu in 1996, Niigata branch added in 2004, currently four branches)

25th Anniversary Event (Commemorative Symposium, etc.)

6th President Akio Matsuzaki (Morinaga & Co.) Assumes Office

Amendments to Regulations such as

Women’s Front Desk Staff Meeting (continued as "Women’s Staff Meeting" since 2001)

30th Anniversary Event (sequentially publishing revised leaflets from May 2000, etc.)

Publication of "Customer Service Manual" Supplement: Establishment of Members-Only Website

Publication of "Customer Service Manual" Difficult Complaint Edition

Formulation of "Reliability Improvement Self-Action Plan"

7th President Masayuki Yada (Morinaga & Co.) Assumption of Office: 7th Chairman Yoshinobu Kurimoto (Kracie Foods) Assumption of Office: Contributed 500,000 yen as disaster relief fund for the Great East Japan Earthquake

8th Chairman Yuichi Kawayuta (Morozoff)

8th President Toru Arai (Morinaga & Co.) Assumption of Office:慰問 for Fukushima temporary housing victims of the Great East Japan Earthquake

9th Chairman Noruo Konishi (Yamaboshiya) Assumption of Office

9th President Michiyasu Tanaka (Kameda Seika) Assumption of Office: Start of public access to the association’s website

Revision of fiscal year regulations, revision of officer regulations: Publication of guidelines for responding to unreasonable demands "Do not respond to those without tangible items"

Creation of "Foreign Matter in the Mouth? Foreign Matter Contamination and Dental Material Edition"

The 49th General Meeting was held as a rotating meeting due to the impact of "COVID-19": Publication of "Response Techniques to Turn Great Complaints into ‘Thank You!’" supervised by Yasumori Amano, published by Nihon Keizai Shimbun Publishing

Compilation of the 50th Anniversary Paper

10th President Noriyuki Kawamura (Fujiya) Assumption of Office: Commemorative ceremony at the 51st General Meeting, with 7 awards from the association

11th President Hideki Nakashima (Lotte) Assumption of Office