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| GMOインターネットTOWER | ||||||||
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| GMOセキュリティ24 | ||||||||
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| CARMINE DOGG LLC | ||||||||
| キレイパスコネクト | ||||||||
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| プリ小説 | ||||||||
| ホテルレビューン | ||||||||
| メディカル革命 | ||||||||
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| 天秤AI | ||||||||
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| 趣味ナビ |
Due to a Microsoft service outage, GMO Payment Service Co., Ltd. is experiencing a state where email sending and receiving is not possible. The impact is limited to email communication related to inquiries, with no effect on automated notifications. The recovery timeline is undetermined and will be notified again once the situation is confirmed.
It was reported that a third party gained unauthorized access to the external service "Arara Message," which is used for email distribution by the law firm Martial Arts, resulting in the leakage of up to 106,997 personal information records. GMO Payment Service apologized to its customers and issued a warning to prevent fraud.
Regarding unauthorized access to some services of the GMO Internet Group, GMO Payment Service announced that, as of now, there has been no confirmation of unauthorized access or information leakage to its own services. They will promptly inform if any matters requiring guidance become apparent in the future.
An outage preventing payments via electronic barcode occurred around 23:00 on August 15, 2026. The service was restored around 23:40 on the same day, and it is now available as usual. GMO Payment Service apologized to users.
An issue preventing payments via electronic barcode and convenience store payment (number terminal type) occurred around 11:59 on May 30, 2026. The issue was resolved around 13:20 on the same day, and services are now available as usual. GMO Payment Service has apologized to users.
From 10:00 on January 19, 2026 to 17:00 on January 20, 2026, a problem occurred in part of the telephone support for buyers, where guidance was not played during congestion and calls were disconnected. Measures have now been taken to prevent similar incidents, and the company has apologized to users and is working to prevent recurrence.
From approximately 4:45 p.m. to 8:30 p.m. on October 3, 2025, a partial system malfunction prevented access to our company website and caused some emails sent to @gmo-ps.com to not be delivered. The issue has now been resolved and the services are available as usual. If you received a bounce‑back email during the period, we have requested that you resend the email.
Due to a line failure at NTT Communications, customers' inquiry calls could not be connected from around 3:10 p.m. on May 7. The issue was confirmed restored around 7 p.m. on the same day, and it was reported that normal service would resume from 10 a.m. on May 8. We apologize for the inconvenience and trouble caused to customers.
GMO Payment Service Inc. notified merchants that the start date for collecting collection service fees had been decided. Collection will commence from transactions registered after 0:00 on Sunday, December 1, 2024. They advised merchants to contact the sales representative or the email address listed for details.
For GMO Pay Later, if a purchaser exceeds the payment deadline, a collection administrative fee will be added to the invoiced amount. The fee is ¥297 (tax included) per invoice, up to three times, totaling ¥891 (tax included). The start date is currently being adjusted, and a revised notice will be provided once finalized. Merchants are required to add wording at the time of payment selection, update displays and usage guides in accordance with the Specified Commercial Transactions Act, and publish notices to purchasers.