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| 株式会社ジェイティービーグローバルアシスタンス | ||||||||
| 株式会社ブリックス | ||||||||
| Fuji Electric E&C Co., Ltd. | ||||||||
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Establishment of JTB Global Assistance Co., Ltd.
Start of Travel Sales Outsourcing Business
Transition to 24/7 Operation System
Opening of Honolulu Lounge, a Relaxing Space in Hawaii
Hosting of JGA 10th Anniversary 'World Conference'
Operation of Call Center System 'CTI' and Global Electronic Medical Record 'Assist2' System
Establishment of Los Angeles Local Subsidiary 'World Assistance Service'
Start of Concierge Service for Premium Cardholders
Acquisition of Privacy Mark
Start of JTB Group's new management system
Business expansion, Nihonbashi Office operation
Start of new 3-year medium-term management plan (2009-2011)
Operation of global customer management system "Assist3"
Contracted multilingual services
Opening of JTB Kumamoto Relation Center
Relocation from Nihonbashi Office to Forem Building
24-hour multilingual services
Start of new 3-year medium-term management plan (2013-2015)
Independence of JTB Kumamoto Relation Center
Expansion of concierge and multilingual services
Start of new 3-year medium-term management plan (2016-2018)
Opening of "Singapore Lounge" relaxation space in Singapore
Establishment of Assistance Center Tokyo to expand emergency assistance functions
Start of new 3-year medium-term management plan (2018-2020)
Start of business alliance with Bricks Inc. (now BRICK's Inc.) for multilingual services
Business expansion, Osaka Sales Office opening
Start of new 3-year medium-term management plan (2021-2023)
JTB Global Assistance Co., Ltd. has launched the Alert Star website, offering an easy-to-start crisis management service for overseas safety. It provides global crisis management support for international travelers.
JTB Global Assistance Co., Ltd. announced that Akinori Suzuki became its representative director and president effective April 1, 2025. The company asks for continued guidance and support.
The JGA Contact Center received HDI-Japan top three-star rating in the Quality Rating Benchmark multichannel category in 2022, 2023 and 2025. Evaluation areas included service organization, communication, response skills, processes and handling difficult cases. Customer-oriented support by its representatives received high praise.
The JGA Contact Center received the top three-star rating in HDI-Japan Quality Rating Benchmark multichannel category in both 2022 and 2023. The five evaluation areas were service organization, communication, response skills, processes and handling difficult cases. It was especially praised for understanding customer wishes and adapting conversations flexibly.
JTB Global Assistance Co., Ltd. has launched a recruitment website. The page includes links to external websites.
Information about 2024 graduate recruitment.
The JGA Contact Center received the top three-star rating in the multichannel category of HDI-Japan 2022 Quality Rating Benchmark. The award recognized its bright, friendly service and customer-focused support.
JTB Global Assistance Co., Ltd. received Startup Certification under the Management Design Certification system established by the Japan Management Quality Award Council in fiscal 2018. The certification recognizes organizations that develop and implement a management blueprint describing their vision and transformation challenges. JTB was recognized for shifting customer value from solving problems to increasing enjoyment through more advanced solutions.
JTB Global Assistance Co., Ltd. has launched a service website. The page includes links to external websites.
JTB Global Assistance Co., Ltd. announced information about its 2023 graduate and career recruitment.