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NTT Communications Co., Ltd. commenced the CAVA (Home Phone Support) trial.
NTT Communications Co., Ltd. conducted the First Internet Certification .com Master (Dotcom Master).
NTT Communications Co., Ltd. fully launched the CAVA (Home Phone Support) service.
Our company started home-based contact center operations centered on home staff in 2002
NTT Communications Co., Ltd. fully funded and established NTT Com Cheo Co., Ltd., with ICT education and ICT outsourcing, including Internet certification operations, as core businesses.
Established on November 22, 2002
Start of the Visit Setting Support Service (F-CAVA)
Commencement of the On-site Setup Support Service (F-CAVA).
Commenced operations at headquarters in Chiyoda-ku, Tokyo and the Sendai Core Contact Center in Miyagino-ku, Sendai, Miyagi Prefecture
Obtained license for general worker dispatch business.
Moved headquarters to Minato-ku, Tokyo
Moved the Sendai Core Contact Center to Aoba-ku, Sendai City, Miyagi Prefecture
At the 5th Telework Promotion Award by the Japan Telework Association, the CAVA scheme received the Chairman's Award in the category 'Promotion of telework and support for micro-businesses, SOHO workers, etc.'
Sendai Core Contact Center (OCN Service Center) obtained HDI Support Center International Certification.
Obtained Privacy Mark certification.
Commencement of the home staff award ceremony.
Full commencement of remote home staff training.
Commencement of 24-hour operation of Sendai Core Contact Center.
Obtained Information Security Management System (ISMS) certification.
Commenced employment support for CAVA staff targeting single parents.
Received the Jury Special Award at the Contact Center Award 2011 hosted by RICK Telecom Co., Ltd.
Transferred the sales promotion business to NTT Com Marketing Co., Ltd. through a corporate split.
10th anniversary of establishment.
Institutionalized employment support for CAVA staff targeting single-parent households and started year-round recruitment.
Start of the Communication Skills Training Course to meet the ICT Support Staff Certification Exam
Obtained the certification mark (nickname: Kurumin) under the Next-Generation Development Support Promotion Act
Full-scale business launch of the Tokyo LCM Center for IT equipment kitting and operation management (LCM: Lifecycle Management)
Won the Excellence Award at the 16th Telework Promotion Award by the Japan Telework Association
Received the Best Award at the 3rd Service Hospitality Award hosted by the Corporate Informationization Association (IT Association) and sponsored by the Ministry of Economy, Trade and Industry
Participated as a special cooperation organization in the Work Style Reform movement Telework Day
Participated in Telework Month, an initiative to broaden work style diversity
As a home-based contact center, became the first in the Asia-Pacific region to obtain COPC® certification
Participated as a special cooperation organization in the Work Style Reform movement Telework Days
Received two awards, including Gold in the Home/Remote Agent category, at the 2018 Contact Center World Award Asia-Pacific Conference
Received two awards, including Gold in the Home/Remote Agent category, at the 2019 Contact Center World Award Asia-Pacific Conference
Received two awards, including Gold in the Home/Remote Agent category, at the 2019 Contact Center World Award World Championship
Joined the NTT Docomo Group
New structure of the newly formed NTT Com Group begins
20th anniversary of establishment
NTT Com Cheo celebrated its 20th anniversary on November 22, 2022.
Changed company name to NTT Docomo Business Cheo Co., Ltd.
NTT Docomo Business Cheo Co., Ltd. has created new "Society" and "Environment" pages on its sustainability site. The pages introduce the company's basic views and initiatives regarding society and the environment. Please take a look.
In September 2026, NTT Docomo Business Cheo carried out a cleaning activity at Senboku Coast as part of its CSR and social contribution activities, involving employees and families from the Sapporo Center. They collected plastic waste, frying pans, water bottles, etc. scattered on the coast, and 15 bags of 70‑liter trash bags were collected by the Otaru City Cleaning Bureau the following day. This activity is the first in a series of initiatives by the CSR committee established to promote community contribution and employee interaction.
System maintenance will be performed on Wednesday, October 21, 2026, from 12:00 a.m. to 8:00 a.m. Job applications will be intermittently unavailable during maintenance. For inquiries, please contact the recruiting team at NTT DOCOMO BUSINESS CHEO, Inc.
NTT Docomo Business Cheo Co., Ltd. donated unused solar calculators, unused ballpoint pens, and correction tape to NPO JIU following the termination of its operations. The donated items are scheduled to be delivered to the Philippines in December 2026.
NTT Docomo Business Cheo Co., Ltd. launched the 'Disposable Hot Pack Collection Project' within the company in FY2024, collecting used hot packs and providing them as resources to the non-profit organization Go Green Japan. The collected hot packs are recycled as water purifiers and soil conditioners, contributing to waste reduction and environmental improvement. Initiated by an employee's suggestion, this initiative continues to expand, aiming to contribute to environmental protection both inside and outside the company.
NTT Docomo Business Cheo Co., Ltd. has joined the Japan ITAD Association. The ITAD Association promotes proper disposal of IT assets and contributes to reducing environmental impact through reuse and recycling. By joining, the company strengthens its IT asset management and disposal initiatives, contributing to the provision of safe and secure services and the realization of a sustainable society.
NTT DOCOMO BUSINESS CHEO, Inc. has been recognized in the 2026 Certified Health & Productivity Management Outstanding Organization (Large Enterprise Category), a program jointly promoted by the Ministry of Economy, Trade and Industry and the Japan Health Council. Going forward, the company plans to promote health management practices by raising health awareness among each employee and advancing work-style reforms.
We revised our Partnership Building Declaration effective January 1, 2026. We will continue to foster collaboration, coexistence, and mutual prosperity with our supply chain partners and businesses working to create value through the declaration promoted by the Small and Medium Enterprise Agency and other organizations.
NTT Docomo Business Cheo donated 911 used PCs to the non‑profit organization Rights On Children as part of its CSR activities aimed at reducing environmental impact and supporting children. The donation was made on August 21, 2025, and interview articles and news were published on the organization’s website. The company also expressed its intention to continue fulfilling its social responsibilities.
Director appointments were decided at the extraordinary general meeting held on October 1, 2025. Mr. Akira Oi was newly appointed as a director, and Mr. Takashi Maeda resigned. The director structure as of that date has been announced.