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Rakuten Mobile Inc.

楽天モバイル株式会社Rakuten Mobile, Inc.Alias
Ticker
—
Listed market
—
Country
Japan
Employees (non-consolidated)
2,000
Related companies
33
§01

Basic information

BASIC
Head office
Setagaya-ku, Tokyo, Japan
Chief executive
Sharad Srivastava
Capital
100,000,000,000 　(1,000 100 million)
Employees (non-consolidated)
2,000 people
Employees (consolidated)
Start date
2014-02-19
End date
§02

Websites

1 DOMAINS
§03

Business

14
Mobile communication servicesMobile phone salesNetwork infrastructure construction and operationTelecommunications business and other communication-related businesses based on the Telecommunications Business ActRakuten MobileRakuten TurboRakuten HikariRakuten SeniorRakuten EnergyCorporate mobile servicesInternet connection services (Rakuten Hikari)Energy services (Rakuten Energy)Senior services (Rakuten Senior)Senior mobile services (Rakuten Senior)
§04

Related companies

33 COMPANIES
Company name Group Parent Subsidiary Customer Supplier Alliance Bank Shareholder
Rakuten Group Inc.
Group Parent
Rakuten Group
Group Parent
Rakuten Communications Inc.
Group Subsidiary
楽天シンフォニー株式会社
Group Subsidiary
Rakuten Mobile Engineering Co., Ltd.
Group Subsidiary
Ebates Performance Marketing Inc.
Rakuten Kobo Inc.
Rakuten Marketing LLC
Rakuten Symphony Singapore, Pte. Ltd.
VIKI, Inc.
Viber Media S.a.r.l.
タルソリューションズ株式会社
LinkShare Japan Corporation
Rakuten Baseball Team Inc.
Rakuten Edy Co., Ltd.
Rakuten Insight Inc.
Rakuten Insurance Planning Co., Ltd.
Rakuten Wallet Inc.
Rakuten Card Co., Ltd.
Rakuten Stay Inc.
楽天ソシオビジネス株式会社
Rakuten Data Marketing Inc.
Rakuten Travel Service Co., Ltd.
Rakuten Payment Inc.
Rakuten Vissel Kobe Co., Ltd.
Rakuten Small Amount Short-Term Insurance Co., Ltd.
Rakuten Investment Trust Management Co., Ltd.
Rakuten General Insurance Co., Ltd.
Rakuten Life Insurance Co., Ltd.
Rakuten Securities Holdings Inc.
Rakuten Securities, Inc.
Rakuten Bank, Inc.
競馬モール株式会社
Names without a link are companies not yet registered in OpenBizGraph
§05

Network

NETWORK
Drag to move · click to open
§06

History

1 EVENTS

EstablishmentSources

§07

News

69 ARTICLES

Notice of Service Interruption Due to Emergency Maintenance (11/7) – Rakuten Hikari Applications Remain AvailableSources

On Saturday, November 7, 2026, from 12:00 AM to 2:00 AM, emergency maintenance will be performed, causing up to approximately 60 minutes of service interruption. The affected areas include parts of the Toyama, Ishikawa, Fukui, Shiga, Nara, Wakayama, Tottori, Shimane, Yamaguchi, Tokushima, Kagawa, Ehime, Kōchi, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, and Okinawa regions. Rakuten Hikari’s internet service (PPPoE) will be suspended, but IPoE service will remain available.

[Recovery] Issue with MNP (Mobile Number Portability) between Rakuten Mobile and other carriers (as of 5:10 PM on November 6th)Sources

From approximately 3:04 PM to 4:32 PM on November 6, 2026, a partial outage occurred in the MNP process between Rakuten Mobile and other carriers. The service was restored around 4:32 PM, and normal operation resumed. The cause is currently under investigation.

[Recovery] Restoration of Partial Service Unavailability Incident for Rakuten MobileSources

An incident of partial service unavailability that occurred from around 8:00 a.m. to 8:25 a.m. on November 4, 2026, was restored around 8:25 a.m. on the same day. The affected area, services, and cause are currently under investigation.

Notice of Gaku Mail System Maintenance (11/04)Sources

From 11:00 PM on Wednesday, November 4, 2026, until 5:00 AM on Thursday, November 5, 2026, we will conduct maintenance on the Gaku Mail and Gaku Mail Portable systems. During the maintenance period, all functions, including sending and receiving emails, will be unavailable.

(Update) Introduction of the New Login Authentication Method "Passkey" to Rakuten MobileSources

Rakuten Mobile will gradually introduce "Passkey" starting January 2026, and from May 28, 2026, users will be able to use Passkey in addition to traditional password authentication on myRakuten Mobile (app/Web).

Notice of Smartphone Trade-In Service System Maintenance (10/30)Sources

From 10:00 PM on Friday, October 30, 2026, to 8:00 AM on Saturday, October 31, 2026, we will perform system maintenance for the smartphone trade-in service. Calls and data communications will remain available during the maintenance period. The affected services are the trade-in service application and trade-in information confirmation.

Issue opening my Rakuten Mobile featureSources

As of 10:00 AM on October 30, 2026, some customers using the Android version of the Rakuten Link app are experiencing an issue where the my Rakuten Mobile feature cannot be opened. The issue affects customers nationwide; it works fine when connected via Wi‑Fi. The cause is under investigation, and inquiries are being accepted by phone (050-5434-4653) or chat.

Network outage due to scheduled maintenance on November 13Sources

From 12:00 AM to 6:00 AM on November 13, 2026, scheduled maintenance will be performed in parts of Gifu, Kyoto, Osaka, Hyogo, Hiroshima, and Fukuoka. The target is Rakuten Hikari's PPPoE internet service, which may experience a single outage lasting up to about 60 minutes. IPoE service and Rakuten Hikari subscriptions remain available.

When Sales of Rakuten Turbo 5G Will ResumeSources

Due to popular demand, Rakuten Turbo 5G is currently awaiting restock. Stock availability varies by store, and restocking and the resumption of sales are planned for mid-December. You can sign up for a restock notification using the dedicated form.

Anshin Control System MaintenanceSources

System maintenance for “Anshin Control” will be performed during the specified late-night hours from October 28 to 30, 2026. While maintenance is underway, some or all of the parental control features of “Anshin Control” may be unavailable.

§08

Public records

GOV
National Tax Agency basic information2010901041404
Source: National Tax Agency Corporate Number Publication Site, basic three itemsSources
Trade name
楽天モバイル株式会社
Trade name (kana)
ラクテンモバイル
Name in English
Rakuten Mobile, Inc.
Corporation type
301
Address
〒158-0094 東京都世田谷区玉川１丁目１４番１号
Postal code
1580094
Prefecture code
13
City code
112
Address outside Japan
Prefecture in English
Tokyo
City in English
1-14-1 Tamagawa, Setagaya ku
Address outside Japan in English
Corporate number assignment date
2018-01-18
Update date
2025-02-19
Change date
2025-02-06
Registry closure date
Reason for registry closure
Successor corporate number
Details of the change
令和７年２月１日東京都世田谷区玉川一丁目１４番１号楽天エナジー株式会社（4010901045089）を合併
Latest record
1
Excluded from search
0
Processing type
71
Correction type
0
Trade name image ID
Address image ID
Sequence number
1485024
METI gBizINFO2010901041404
Source: gBizINFO (Ministry of Economy, Trade and Industry)Sources
Corporate number
2010901041404
Trade name
楽天モバイル株式会社
Trade name (kana)
ラクテンモバイル
Trade name (alphabet)
Rakuten Mobile, Inc.
Registry closure date
Reason for registry closure
Registered address
東京都世田谷区玉川１丁目１４番１号
Postal code
1580094
Prefecture
東京都
Prefecture code
13
City or district
世田谷区
City code
112
Street address
玉川１丁目１４番１号
Organisation type
301
Processing type
71
Correction type
0
Status
Representative
代表取締役　矢澤　俊介
Capital
Employees
1521
Employees (male)
1224
Employees (female)
297
Business summary
Website URL
Year founded
Business category
G:情報通信業
Date established
2018-01-10
Unified government qualification - grade
|A|A|
Unified government qualification - business items
215|216|217|218|219|220|221|229|301|303|304|306|308|315
Update date
2025-02-19
Key information
2010901041404
§09

Sources & updates

SOURCES
DOMAINOwn domain：Yes
UPDATED2026-09-29 22:52 · Model: gpt-4.1-nano
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